Contracts
Contract negotiations through full implementation of Pendo into existing SaaS.
Goal Setting
Defined key measurables for department leaders and C-level teams.
Support
Provided internal training and handoff for Support teams.
Integrations
Custom integration into Hubspot & ZenDesk.
Additional Data experience
Support Center
Information architecture & hierarchy.
Custom Themeing
One-off custom Zendesk theme to match SaaS.
Support Pipeline
Custom rules, triggers & automations.
Integrations
Pendo & Slack integrations.
Additional Knowledge Base experience
Automated workflows
Team collaboration
Integrated governance
Accelerated Innovation
Component Libraries
Version controlled user interface components for Developers to build products and experiences. These components are built to be reusable and scalable across multiple products and platforms. Components are built with a focus on accessibility, usability, and performance.
Design Language
The language of a Brand are the foundational characteristics in which get expressed inside the business products. Core foundations like typography, color, icons, spacing and even the information architecture. These keep and are maintained to spec of the WCAG Design Tokens working group.
Design Libraries
Created Brand & SaaS Figma design libraries used by product teams to build and iterate new experiences. Libraries I've built include styles, symbols and components that mirror the Design System component Library. To enable product teams these libraries consistently go through iteration to keep complete parity with the Component Library and often times dictate the Component specification and props.
Documentation
Guidelines and information needed by those who consume your Design System like engineers or outside contributors. Ensure teams are comfortable using the Design & Component Libraries and work within the boundaries set and expected from usage.
Governance
Process, period. Controlled updates, end-to-end workflows, contribution model and decision-making for the overall design system. As a Director of Product Design these foundational practices we set and cascaded from my team and I.
Sandboxes
Mainly a developer tool used to build components in isolation, without impacting live products. Developers who also fall within the design system teams also use sandboxes to document use cases, and create structural and visual examples for QA testing.
Tools that have accelerated my design system workflows